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Post by tom on Dec 6, 2023 23:15:32 GMT
does not connect
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Post by James T on Dec 6, 2023 23:17:37 GMT
PLease help- This is not working.
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Post by Todd H on Dec 6, 2023 23:19:29 GMT
Please help- locator down
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Post by musso on Dec 6, 2023 23:22:48 GMT
This app is not connecting.
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Post by Ekorisal on Dec 13, 2023 0:22:55 GMT
Frequently Asked Questions (FAQs)This may answer some of your questions: Can't locate Android device?- If xfi Endpoint is installed and xfi Locator can't find the device, make sure the device is registered and the xfi endpoint shows "Device is registered" message. Also, make sure "Location" service is turned on the target device where xfi Endpoint is installed. If the Android device can be only located occasionally, do the following on the target Android device that has xfi Endpoint installed:. - Go to Settings/App/xfi Endpoint/Permissions/Location and make sure "Allow all the time" is checked - Go to Settings/App/xfi Endpoint/Mobile data/ and check both"Allow background data usage", "Allow app while Data saver on" - Go to Settings/App/xfi Endpoint/battery and check "Allow background activity" - Go to Settings/App/xFi Endpoint/battery, select "Optimize battery usage", select "all" and make sure that "xfi" is unchecked(off). Can't locate iOS device?- Make sure Find my iPhone is enabled on the target device with the same credential you use to log in to Locator app. Make sure the target device have internet connection. Restart target device if all settings look right but still can't locate. Location of target device is inaccurate?- Without GPS turned on, the location of the target device is just approximate and may be way off. You can turn on GPS on the target device to get more accurate location, but GPS can drain battery quickly, so that may not be an option. The app has no control over the accuracy of the device location. Without GPS, location accuracy just depends on many factors such as how many cell towers in the vicinity, location record of the WIFI router, location determination method used by cellphone carrier, etc. So, just keep in mind that location shown for target devices sometimes can be accurate and sometimes can be off. Need to locate xfi Endpoint device from any device such as iPhone, iPad or a desktop? use this web application at this URL:xfiLocator.comMy target Android device can only be located when it is on Wifi?- Go to settings/Apps/xfi and make sure "Allow background data usage" is checked. What is the FOCUS button for? If there are multiple devices on the same account, the map will automatically zoom into the focused device. Unable to login? - Make sure you are on the latest version of the app. - Verify that your credentials are correct, verify the credentials by using another login method like logging in via a web browser. - If the credentials are saved, remove and re-enter. - If the credentials are correct but still can't log in, try to login using another device. - The account may be disabled if there are many failed attempts. If the account is disabled, login would fail even with correct credentials. You may need to take a break and try again the next day or search for instructions to re-activate the account. What is that watch icon on the upper right corner? -The watch symbol is to show, hide watches, airpods. If you don't have any of those in your account, the symbol wouldn't do anything. Regards
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Post by JoeSchmoe on Dec 17, 2023 7:48:39 GMT
Does the latest version still send the notification emails? Still unknown....? Is anyone able to confirm if it still sends the target iCloud account a notification email?
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Post by joeschmoe on Apr 4, 2024 7:12:59 GMT
Is anyone able to confirm if it still sends the target iCloud account a notification email? I'm still waiting to learn if use of the app still triggers an email notification to the target phone. My teenager will change their iCloud password if they get notified that I tracked them, making this app useless to me.
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Post by sergio79 on Apr 8, 2024 20:54:11 GMT
En mi caso, no envรญa correo de notificaciรณn...
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dunhill
New Member
Posts: 7 Likes: 0
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Post by dunhill on May 7, 2024 20:31:01 GMT
iOS devices can't be located in the United States on Pro or Lite versions. Please fix this.
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dunhill
New Member
Posts: 7 Likes: 0
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Post by dunhill on May 8, 2024 17:27:26 GMT
Please fix the Pro version. It will not locate iOS devices in the United States.
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dunhill
New Member
Posts: 7 Likes: 0
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Post by dunhill on May 8, 2024 17:30:10 GMT
Can't sign in to v1.9.6.2.
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dunhill
New Member
Posts: 7 Likes: 0
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Post by dunhill on May 8, 2024 18:18:31 GMT
V1.9.6.2 keeps crashing on Android even after the latest update. When trying to sign in, the app just keeps going back to the sign in screen.
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johnh1
New Member
Posts: 1 Likes: 0
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Post by johnh1 on May 13, 2024 2:14:31 GMT
Was having intermittent login problem with 1.6.9.2 but they quickly released 1.6.9.3 that fixed it. thanks for quick response.
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Post by sergio79 on May 14, 2024 4:35:52 GMT
Funciona todo correcto, aplicaciรณn excelente!! Gracias al equipo que lo hace posible. Totalmente recomendable. ๐๐ป
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yor9999
New Member
Posts: 2 Likes: 0
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Post by yor9999 on Jun 18, 2024 13:56:48 GMT
Frequently Asked Questions (FAQs)This may answer some of your questions: Can't locate Android device?- If xfi Endpoint is installed and xfi Locator can't find the device, make sure the device is registered and the xfi endpoint shows "Device is registered" message. Also, make sure "Location" service is turned on the target device where xfi Endpoint is installed. If the Android device can be only located occasionally, do the following on the target Android device that has xfi Endpoint installed:. - Go to Settings/App/xfi Endpoint/Permissions/Location and make sure "Allow all the time" is checked - Go to Settings/App/xfi Endpoint/Mobile data/ and check both"Allow background data usage", "Allow app while Data saver on" - Go to Settings/App/xfi Endpoint/battery and check "Allow background activity" - Go to Settings/App/xFi Endpoint/battery, select "Optimize battery usage", select "all" and make sure that "xfi" is unchecked(off). Can't locate iOS device?- Make sure Find my iPhone is enabled on the target device with the same credential you use to log in to Locator app. Make sure the target device have internet connection. Restart target device if all settings look right but still can't locate. Location of target device is inaccurate?- Without GPS turned on, the location of the target device is just approximate and may be way off. You can turn on GPS on the target device to get more accurate location, but GPS can drain battery quickly, so that may not be an option. The app has no control over the accuracy of the device location. Without GPS, location accuracy just depends on many factors such as how many cell towers in the vicinity, location record of the WIFI router, location determination method used by cellphone carrier, etc. So, just keep in mind that location shown for target devices sometimes can be accurate and sometimes can be off. Need to locate xfi Endpoint device from any device such as iPhone, iPad or a desktop? use this web application at this URL:xfiLocator.comMy target Android device can only be located when it is on Wifi?- Go to settings/Apps/xfi and make sure "Allow background data usage" is checked. What is the FOCUS button for? If there are multiple devices on the same account, the map will automatically zoom into the focused device. Unable to login? - Make sure you are on the latest version of the app. - Verify that your credentials are correct, verify the credentials by using another login method like logging in via a web browser. - If the credentials are saved, remove and re-enter. - If the credentials are correct but still can't log in, try to login using another device. - The account may be disabled if there are many failed attempts. If the account is disabled, login would fail even with correct credentials. You may need to take a break and try again the next day or search for instructions to re-activate the account. What is that watch icon on the upper right corner? -The watch symbol is to show, hide watches, airpods. If you don't have any of those in your account, the symbol wouldn't do anything. Regards
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yor9999
New Member
Posts: 2 Likes: 0
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Post by yor9999 on Jun 18, 2024 13:57:06 GMT
If you uninstall xFi Endpoint, the device will be removed shortly after.
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Post by edmondyiu on Jun 30, 2024 2:28:20 GMT
Question.... So I downloaded this app on my phone. But if I lose the phone how can I find it? App not available on ipad..... We will release an app to Apple App Store. For the time being, you need another Android to find another. Long waiting for the ios app...
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Post by ericfr57 on Jul 9, 2024 14:45:57 GMT
hello everyone, since this morning unable to connect, the application tells me: "unable to connect, connection problem"... does anyone have the same problem? Thank you in advance for your answers
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Post by zcohen99 on Jul 9, 2024 18:47:03 GMT
I have the same issue form today july 9th I cant log to my apple devices.
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mc
New Member
Posts: 1 Likes: 2
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Post by mc on Jul 9, 2024 20:31:58 GMT
I am also unable to connect to Apple devices since about 3pm etc. Message is "unable to log on. Connection issue". Please advise any updates asap. I have a son currently on the road & need the app to work
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ccfly
New Member
Posts: 2 Likes: 1
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Post by ccfly on Jul 9, 2024 21:31:23 GMT
I am also unable to connect to Apple devices (I am able to connect to Android)
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goby
New Member
Posts: 1 Likes: 1
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Post by goby on Jul 9, 2024 21:58:31 GMT
I am also unable to connect to Apple devices (I am able to connect to Android) Same issue! Please fix asap!๐๐๐๐๐๐
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Post by shellymac22 on Jul 9, 2024 22:02:16 GMT
The admin hasn't logged in since APRIL? No response to multiple emails and messages?? It's been down ALL DAY?? I am also unable to connect to Apple devices (I am able to connect to Android) Same issue! Please fix asap!๐๐๐๐๐๐
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Post by shellymac22 on Jul 10, 2024 9:40:57 GMT
All, a software update is available now to fix the issue! It is working for me now thanks development team!
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Post by grady1954 on Jul 10, 2024 16:08:34 GMT
Q. Can you please explain how to access the latest update, in order to fix the login to Apple devices problem?
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Post by grady1954 on Jul 10, 2024 18:03:08 GMT
My wife had a notification this morning of an update to her version of 1.9.6.6. All is still working fine.
My phone is on the Pro version of 2.9.6. I can detect other Android phones ok. But mine won't let me detect any Apple devices. It just says "Unable to log on. Invalid Username or Password".
I'm therefore assuming the Pro version also needs a similar update !
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reb67
New Member
Posts: 7 Likes: 1
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Post by reb67 on Jul 10, 2024 18:47:20 GMT
Yes conform, pro version doesnot work yet!
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arturop
New Member
Posts: 8 Likes: 0
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Post by arturop on Jul 12, 2024 1:15:12 GMT
Pro version is still unable to login to iOS
Please update.
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Post by edmondyiu on Jul 12, 2024 2:01:22 GMT
Question.... So I downloaded this app on my phone. But if I lose the phone how can I find it? App not available on ipad..... We will release an app to Apple App Store. For the time being, you need another Android to find another. May I know when an app to Apple App Store to be released?
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Post by grady1954 on Jul 13, 2024 10:02:52 GMT
Thankfully my Pro version has started to work normally again this morning.
Not sure what caused the issue, or how it was resolved. Just glad to have it back again.
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